1. Introduction
This Privacy Policy explains how LG Subscribe Bloomsvale Shopping Gallery (“we”, “our”, “us”) collects, uses, and protects your personal information when you interact with us via WhatsApp, website, walk-in, or advertisements.
We are an authorized reseller of LG Malaysia products located at:
Jalan Puchong, Jln Klang Lama
58200 Kuala Lumpur, Malaysia
This policy complies with the Malaysia Personal Data Protection Act 2010 (PDPA).
2. Information We Collect
Since our website redirects to WhatsApp, we may collect:
- Name
- Phone number
- Messages you send via WhatsApp
- Purchase inquiries
- Delivery address (if purchase confirmed)
- Payment-related information (handled via official payment channels)
We may also collect technical data through:
- Google Analytics
- Google Ads tracking
- CRM systems
- WhatsApp Business platform
3. How We Use Your Information
We use your information to:
- Respond to your inquiries
- Recommend suitable LG air purifier models
- Process orders
- Arrange delivery
- Assist with warranty claims through LG Malaysia
- Send promotional or marketing messages
- Improve our services
4. Marketing Communication
By contacting us via WhatsApp or submitting your details, you agree that we may:
- Send promotional messages
- Send product updates
- Send special offers
You may request to stop receiving marketing messages at any time.
5. Sharing of Information
We do not sell your personal data.
We may share information with:
- LG Malaysia (for warranty or product matters)
- Delivery partners
- Payment providers
- CRM service providers
6. Data Security
We take reasonable steps to protect your personal information. However, no online transmission is 100% secure.
7. Data Retention
We may retain your data for business, warranty, or legal purposes unless you request deletion where legally permitted.
8. Your Rights
Under Malaysia PDPA, you may request:
- Access to your personal data
- Correction of inaccurate information
- Withdrawal of consent for marketing
Requests can be made via our WhatsApp contact.
9. Changes to Policy
We reserve the right to update this Privacy Policy at any time without prior notice.